Course Description
Course will provide pearls for communicating and pacifying patients who are unhappy or unsatisfied with the treatment provided to them. Topics: 1. Role of Psychiatric Evaluation in Ophthalmology 2. Beware of a High Expectation chirpy patient 3. Perfecting the Patient Experience 4. Explaining the loop holes in Technology to your patient 5. Inculcating the practice of not being a YES Man in your clinic

Educational Objective
I want the learner to be able to elicit the patient expectation from their body language and be able to execute counselling in a structured manner so that no patient is unsatisfied with their services